Bought a $40 gift card a few months back. Used it for the first time today for a $15 car wash. My receipt printed showing a $20 balance. Thankfully, I kept my original receipt and showed it to management. The manager said he could not issue me a $5 gift card or refund me in cash. He said my only choices were to come tomorrow for a free car wash or he would write "$5 credit" with his name on my receipt for next time. We will see what happens when I show up next time but not holding my breath. I come here because they do a nice job cleaning my car.