I'm not sure why, but this Sephora doesn't know how to manage inventory. So far on 2 occasions they didn't have what I needed in stock. I give up. The staff, for the most part was friendly and eager to help. I can't comment on their product knowledge, but they were very friendly and I was approached by about 3-4 employees as I looked for foundation they didn't have in stock. I've never had items being in stock as an issue at the Ray Rd location, so I will continue to take my business there.