Today I went in to start a membership.... walked up to the door, left door locked. However the right door was open. So, I walk in and it was empty. I thought to myself that's awesome, because equipment waits should be short to none. I stand at the circular table as a huge fluffy white dog roams the lobby area alone (kinda random, but oh well). Two minutes later I'm greeted by a woman who was instructing a class. Apparently the door was supposed to be locked during that time and she proceeds to tell me I shouldn't have been in there during that time. Says she doesn't have time to go over rates with me because she's in the middle of instructing a class. I tell her I'd just like prices really quick and she opens up a black binder to reveal them (not bad by the way). So I tell her I'll let her get back to her training and walk out. I understand being short staffed, but no one available to actually sell memberships can be costing them money. Granted they had the time, I would have signed. Now I have to find the time to come back during hours the door is supposed to be open to the public. Unfortunately, that won't be "Anytime" soon because my hours with work are erratic. This gym is a really good option for me but I'm only giving 3 stars for the customer experience.