Worst customer service ever! I live nearby and have stopped by when I'm desperate. The place is run by high school kids and managers who are kids themselves. I've had a few wrong orders, a few experiences where a meal took over 10 minutes to come and a few times where my order never came at all because it wasn't on their queue.
My final experience with this place was when I ordered 2 chocolate sundaes in drive thru. There was fudge all over the lid and it felt rock hard and totally congealed. I got out of the drive thru and walked in to exchange it. The cashier said they ran out of fudge as she pointed to the sundae machine behind her which had an open empty container for where the fudge cylinder goes and the clear markings of someone scraping the cylinder for the remaining fudge bits to fill up my sundae. I was DISgusted that they would do this. I asked for the manager, who seemed to be slightly embarrassed but unapologetic. It wasn't until I asked him if he would eat the sundae that he apologized.
The one good thing about this McDonalds is that it makes you not want to eat McDonalds ever again. I haven't been back in months mainly because this place sucks so bad. Thank you for your poor customer service. My heart and body are very grateful for your shortcomings.