Our first time staying here with my family. I like the security - gated community that is monitored by a guard at the gate. Resort services were great. I love Claudia's friendly voice whenever I called Resort Services. When I need something, they were responsive and came almost right away.
I have 2 gripes about this place:
- My sons were playing and looking under the beds. A few minutes later, they came to me and said that, "I found poop under the bed." I came in and picked it up; it was a dried up mini sausage that has all shriveled up. The maids should definitely clean under the beds and dressers, especially the parts that the customers can see.
- Security came and checked on us because someone came to deliver a package to our room and my 8 y/o son answered the door and told the deliverer that I was taking a shower. After my shower, security came by and said that someone reported that I was leaving my children alone in the room. I told security that I was taking a shower, as was evident by my wet hair. The security guy was happy with my response and left. I would have rather that they trusted my 8 y/o's word and perhaps, if they doubted that, come back with the package and tried to deliver it again 10 minutes later, rather than calling security.
Who would pay all this money just to leave their children alone at a resort?! I can see the resort's concern, but they should have trusted people a little bit more. Kind of leave a bad taste for me! Instead of sending security, they should have come back with the package and also check to make sure that the children weren't alone. The resort should trust the customer and give them the benefit of the doubt.