My first review ever on yelp goes to this shop. The last 3 weeks leading up to my wedding were ruined and stressful thanks to Lillian Lottie. 1 star for poor customer service, zero follow through, and nothing gets done unless you bring it up to them. Too many cooks in the kitchen here where nobody is held accountable, very poor management. Their way of trying to salvage many many mistakes they made was offering free cleaning and preservation of the dress when I had already told them I wasn't interested. They ended up giving the equivalent of that to a discount off alterations. I didn't find it to be enough to salvage the situation. I wouldn't recommend this shop and I hope this review saves another bride from the stress I experienced.