Because I was unhappy with my initial service, I called customer service, politely explained the situation, and they were more than happy to rectify the situation by giving me a complimentary visit. I appreciate their reaching out to me through Yelp to give them another chance.
I was scheduled at short notice with a different wax specialist. The service was fast, and she did an amazing job. Again, staff was courteous and friendly. Yes, I am very happy with my results and would visit again.