I've been here twice but have only had one cut. The first time, I was just leaving the house to go to my appt and the girl (can't remember her name) called to say that she was in Tempe and couldn't make it because I was her only appt in Phoenix. When I told her I was a tad annoyed, she then said, 'I have a family emergency'. When I told her that I didn't know which story to believe, she put me on hold and called the studio and asked if Julie, the owner, would cut my hair. So thankfully I got in to see Julie who did a good job. Unfortunately, today, six weeks later, I went for my second appointment with Julie. I was told Julie would be 'just a minute'. After 20 minutes of waiting, I asked to see Julie who finally came out to see me and she said she was running late. I told her I couldn't really wait much longer, and I left. I won't be going back. I"m glad other people have had a good experience here but, in my two experiences with the studio, they didn't respect my time enough to warrant me going back again.