Just informed by my buildings receiving department that Ideal services, the plumber, doesn't "do my building anymore". No longer carries the insurance to work here. I called the office and they told me "oh yeah we just found out that we can't work in high-rises anymore". WTF they claim to be currently on the phone with First American Home Warranty to let them know. I said that's funny because when I spoke to your office to schedule this appointment, the first thing I ask is have you worked in my building before and do you have the proper insurance? Now Ive spent three days of my life waiting for an appointment I had to reschedule three times, because their serviceman was running late. Beyond frustrating.