I was a walk-in to Aphrodite today at 3:02 PM, looking for a Shellac manicure, and a regular pedicure. As it's Sunday afternoon, I expected it to be busy and to either have to wait or be told to come back another day . There was one woman waiting ahead of me - the salon owner said that it would be a 10-15 minute wait. Great, fine. Another woman came after me, requesting the exact same services as me with no appointment. 20 minutes later, both of those women had been started and the salon employee then came to me and asked me to choose my polish colour. Strike One. I asked the manager if they were busy that day, because I was ok with coming back another time - she said "No, it's fine". My spidey senses still tingled. Through my pedicure, I noticed 3 other groups of people come in and 2 individuals and the salon manager accommodate them by either telling them to come back or wait.
Halfway through my pedicure, the manager came to ONLY me and said that she wasn't able to do my manicure that day or put polish on my toes, and I would have to leave ASAP, because they were "too busy" and they would have to prioritize appointments -- even though they were open for another 3+ hours. Strike Two. I asked her why me and not any of the other walk-ins that had come before or after me -- and she just continued to blandly apologize. The whole thing made me angry and wondering if she was discriminating against me, being the only young-presenting WOC in the salon at the time.
When my poorly done, no-polish pedicure was completed, the manager had the balls to charge me $38.50 with no apologies, discount for future services or acknowledgement of the poor service. Strike Three+++.
It is disingenuous to start a service you can't fulfill, to not give me the option to leave before you start or choose which service I wanted to do if the time was limited. To then insist I pay full price with no abatement for me being treated so poorly and having my time wasted, just tops the whole thing off as one of the worst salon experiences of all time.
Buyer beware doesn't even begin to describe it . . . Take your money elsewhere.