I had to knock off some stars because there was a lot of confusion with the monthly payments to Storquest. I guess when they moved me to a larger unit, they forgot to transfer my student discount so I got overcharged one month. I called Tammy and she promised to credit it back to me (it was only like a 17 dollar difference) for the following month. The following month I was charged the correct monthly amount but no credit back. When I confronted them about the situation they first got very defensive and said that I made a mistake in my calculations and they didn't owe me anything. After I explained to them the situation and told them I had all the dates and receipts as proof they admitted their mistake but said they couldn't override the system, that only a manager could do it... basically giving me the impression they weren't willing to do it.
I also felt like they overcharged me when they initially upgraded me to the larger room because the numbers weren't matching up with what I had calculated, but it was only like a couple dollar difference so I decided to let it go.
Honestly, the monetary value isn't as important as the principle of the matter. If I'm paying almost 300 bucks and I ask for a small credit back from a mistake on their part, I don't think it's asking much... and I am a student after all! Sure I lost 25ish bucks, but I lost a lot more in time, effort and frustration trying to figure out if and why I was being overcharged from what's on my contract.