Been here twice, never felt dissatisfied. Wet shaving is one of those hobbies that can bring out the snobbishness in some, but I've never felt uncomfortable in any way. The staff is friendly, knowledgeable, and helpful. Service prompt, clearly defined, and very professionally done. I recommend this place to anyone I know who wet shaves.
I'd like to add...this shop seems to function more as a web-front service. It's a bit small and tucked away in a huge complex. The location might make the more squeamish feel uncomfortable. You absolutely don't have to go into the shop if you don't want to and can correspond via email and the website and still receive the same exemplary service.