We are a retired couple on a set income ...I have never seen in all my days a Customer Service Dept with such attitudes...we were advised to pay $191 in July then we would be charged the same amount every month..call bk now they say we have to pay one half of $260 in Aug then the same monthly rate starts in August...first saying I paid 10 cents over in July and that is the reason ...3 different Customer Service people acted as if I was dumb for asking what does 10 cent have to do with anything...I could hear them laughing in the background when talking to the one women I spoke to...but what can we do in NV they have us by the BALLS...