I placed an order for a panzarotti and garlic bread at about 8:20pm on a Friday. I was told it would take about an hour since they had a lot of orders that evening. I said that would be okay. I asked what the total would be for the order and the man on the phone responded with "ok so we will put the order in for you still" and then hung up.
An hour and 15 minutes later, I called to inquire about the status of my order as I had not received anything. I spoke to the same man I had spoken to earlier. He informed me that my order had been CANCELLED due to them having too many orders. WHY had I not been informed of this?? Apparently one of the other workers said he had called me and spoken to me to confirm the cancellation! Which definitely did not happen! At this point, the man on the phone said that panzarotti TAKES TOO LONG and if I ordered a pizza they MIGHT be able to deliver that. Why offer something on the menu if it "takes too long" to make?
I have ordered from this place in the past and the service is usually okay, but not excellent or stellar. They won't be getting my business again because this is simply not how a business should treat customers. There was no apology offered - the man only passed the blame to other workers or the large number of orders they were dealing with. Unacceptable!