Was looking for a new salon that was convenient. I am a devoted salon girl... and will pay for quality. I needed a new salon as it was getting more and more difficult to book appts at my regular salon as they are very busy. I gave Lola a try and unfortunately it didn't work out.
New, clean, good price point and friendly atmosphere. No complaints about client service/staff support.
I was looking to brighten and cover roots... asked for my regular full blonde highlites w/some low lights. I ended up 100% brunette!?!?
I was really disappointed as I had hoped this would be my new salon. I was in need of a colour. I understand the first time you try a hair stylist or salon there are going to be some adjustments. Unfortunately I couldn't get past the outcome of my colour and ended up at another new salon - 24 hrs later - to have it corrected (Tony @ Seefu 10/10). The cut with highlites, rinse and tip +$200... unfortunately I ended up paying the same amount the next day (plus a bigger tip) to have it corrected. Truthfully I didn't go back to the Lola salon as I didn't feel confident they'd know how to correct it. During the time I was there two other ladies came in for colour corrections... that didn't leave me with a lot of confidence.
I chose the salon primarily on Yelp reviews... which most referenced Jay. Unfortunately Jay wasn't available otherwise I may have gone back for the colour correction.
The rating is based on the overall outcome.. It should probably be a one or two if it wasn't for the friendly staff and the fact it's a new salon. I wish them all the best.