Placed a catering order online and paid for it the day before I needed to pick it up. Arrived at the time I had indicated I would be there and the line stretched all through the lobby. I asked the manager if I needed to wait in the line for a prepaid order. In a very frustrated manner, she said to me, "Yes, today you do. We are out of bagels!" Obviously not happy, I went back to the line. 15 minutes later when I reach the front and told the cashier I had a prepaid order she told me I should not have waited in the line but I could've just walked over to the other counter. I did so at that point, and a very nice but very flustered young woman told me my order was not ready. 10 minutes later she finally had put together the order that I had placed and paid for the day before. The whole experience took 25 minutes, not the five that I had intended it to. I was therefore late not only to deliver breakfast to my office but to meet the group that I had scheduled to meet that morning. I will never order from this Panera again.