My boyfriend bought my engagement ring from this location back in July and proposed to me in August. We took it in to get it sized the next day and it took them until the end of October to get it back to me. About mid November one of the center diamonds fell out and I was informed I would not be getting my ring back until January 18th! All they kept telling me is "see this is a perfect example of why he should buy you another ring." If you aren't a "sale" for them they have no need or sense of urgency for you. They have had my engagement ring about as long as I have been engaged. When I called the manager to ask if there was any way they could put a rush order on it for me so I had my ring for the holidays she stated she would look into it and call me back but she never did. The lack of customer service is very discouraging especially when it comes to an engagement, one of the most exciting times of my life and I don't have my ring to show off for it. I will never buy another piece of jewelry from this place and I will never recommend anybody to either. It's been a very unpleasant experience.