This is hands down the WORST BWW in union and mecklenburg county, and I've been to several. I have had several bad experiences including waiting for hours for food, completely screwed up to go orders, no service at all - that's right I have sat in this restraunt for over 30 min to not have one person come to my table, all while management is standing around playing on their phones and talking. To top it off, the only thing they will give you are "coupons" as compensation for terrible service and food. I even asked for a refund, was told it would take a week to go through only to have never gotten my money back. The employees and management here (not all but 99%) are completely incompetent. I will NEVER visit this BWW again. If there was a rating for less than 1 star that's what would be here, hell I wouldn't give them an eighth of star...