The first time I had met Ryan was at the East Valley Bridal Show and I liked what I saw of his designs. They seemed very creative and well priced, not to mention I had $10 off my order from a prize wheel.
When I was ready to start my invitations I called and left a message with the owner for Ryan to call me back...nothing. A week later I called him back and he was out, when he finally did get back to me I set a time that I was going to come in and discuss the design I was hoping to get. Upon meeting him he made me feel like he could practically design anything I wanted...WRONG! First of all he gave me a day to expect a proof from him and...nothing! (noticing a pattern?) I had to call him and track down my proof, when I finally did receive the proof it was a mess. At this point I should have found another place to get my wedding invites, but I wanted to give them another chance. I responded with the changes I would like to make and told him that at this point I NEEDED them to be done in a week and a half, well what do you know...no response! When he finally did get back to me about 4 days later his lame excuse was that he doesn't check the email I sent it to everyday, well then why would you only give that email as a contact for yourself???
In the end I am not sure what his issue was delivering a simply designed invitation for my upcoming wedding in a reasonable amount of time. I ended up going to a chain office supply store (against my own better judgment) and ended up with a custom designed invitation that is beautiful in less than a day! I think it is time for this business to find a new head of the Print Shoppe (like Ashlee ;) ) or cut that part of their business out all together.