I continue to be astounded by the apathy displayed by businesses who spend big $$$ on advertising to get new patients, but do nothing to retain their current client base. We recently moved and being long time customers of VCA Apache Junction (LOVE THEM!), we decided to just transfer our animals care and their records to VCA Northern. BIG MISTAKE. Even though I called days in advance to make an appointment and have my records there for the new Vet, when I arrived this morning, they wanted me to fill out new paperwork with my name, address, blah, blah, blah REALLY? The whole point in us choosing a national chain was so that no matter where we were traveling, etc. they would have access to our record at a moments notice via computer. I guess that is not the case. Now, the one advantage I thought was present, is not. No reason to continue a relationship with VCA Northern.