Prepare ahead if you need a lift to a local spot. I prepaid to see a movie at 12:45 at a theatre less than a mile away. I went down to request transportation that morning and was told that they were really busy and the first available shuttle was at 2:30. I was given 2 numbers for local cab companies (Ace and Yellow Taxi) and neither showed up after trying both of them, for over an hour. Missed my show and watched the Holiday Inn van sit there, not busy at all. The drive would have taken them 5 min to the Theatre and 5 min. back. Ridiculous.