Oh Smashburger how I loath thee! I work fairly close to this location and the second I hear someone request Smashburger for lunch I cringe! Why, you ask? A lunch hour consist of 60 minutes which is nearly impossible to make at smashburger. We always order food to go. They always say there is a 5-7 minute wait which really ends up being AT LEAST 25 minutes. You stand in a crowded little area waiting for your food with everyone staring at their watches or cell phones grumbling about how this is the last time they are coming here. However; you do get to watch the circus act that is the staff running around like a chicken with their head cut off.
That place is a revolving door. There are new people everyday!
This place seems to be poorly designed. I am a frequent visitor at popular restaurants I can handle the wait.. but to me ... burgers are something I go for when I need food quickly.
Now on to the food. I usually order a chicken avocado club. I cannot handle all the grease on their burgers. That sandwich typically is good if someone decides to cook the bacon thoroughly. The fries however.... well, let's just say I just got done cleaning off my desk because of the pools of grease. Like I get it guys in the kitchen you are busy but man... it's like I ordered a cup of grease easy on the fries... Needless to say I couldn't eat it.
I prefer Lobby's Burgers or Five Guys over Smashburger just because of the service alone.