We prepaid for our shuttle to come, and ended up waiting over an hour before we called. We were told that our shuttle was on its way. We waited another 15 minutes before calling again, and were told that our driver marked us as a no-show.
I called the morning of our pick up to confirm our location was correct, which it was. After calling the second time and hearing that our driver had marked us as a no-show I was completely devastated. My mom and I almost missed our flight. My mom's been trying to contact HR but has heard nothing. We will continue to call until we get our money back.