I had to come here to change my review. Thai tea was still amazing but that doesn't matter to me after my latest experiences. I signed up for their reward card and loyalty program. Buy 9 get the 10th boba drink free. I reached my 10th drink in less than 10 days. I was there religiously. The service became so disgusting as time went on. Cashiers had an attitude all the time but I ignored it b/c I loved the tea. I go to cash in my "loyalty" card and 3 employees have a conversation about the card for a minute (in their language I don't understand). Finally they honor THEIR card. If that wasn't enough I noticed the boba just sitting there completely uncovered. I will never grace them with my presence again. Customer service is paramount to me & they clearly don't get that. Don't waste your money on these people. I'll drive 30 minutes across town before I support businesses like this.