First off, I'd like to say that I was very impressed that Kari, the GM, reached out to me after reading my first review. This tells me that she takes Yelpers seriously and that she appreciates what clients think. Second, she made me an offer to come back, so I took her up on it and was not disappointed! Had a Brazilian and eye brows done, and Sara was extremely knowledgeable (and gentle where it counted). Quite frankly, having your body hair ripped out by the roots is not a pleasant experience, but Sara was great. I was impressed and made a follow up appointment. So, that being said, if you give this place a shot (which I now think you should), ask for Sara. You won't have a "40 year old virgin" flashback!!!!!!