My advice to anyone that is forced to deal with this company is to skip the online hassel, and call them directly to make payments. As a new customer, I am very dissapointed in Duquesne Light. Receiving my first bill, I paid it within 2 days online, knowing full well that utilities can be a pain. I waited for my payment to be processed through my banking account, only for it to never get withdrawn. I thought it was just taking the weekend to get processed, since i paid on a Friday; however, when I looked at my account today (a thursday) i had a payment due of 20$ more than payment I was led to believe I had already paid, since my balance has been 0$ for the past 6 days. Confused, I called and spoke to a less than helpful representative who informed me that I was being charged an additional 20$ because my payment has been cancelled. This was the first I was hearing that my payment didn't go through, and I'm sure you can understand my confusion with this when my account online made every indication that no such thing had transpired. I am still not exactly sure why my payment was cancelled, and I find it infuriating that Duquesne Light treats their new customers with such disinterest. Wouldn't an email suffice to inform their paying customers that a payment did not go through? Ohh, but then they wouldn't recieve their due 20$ cancellation fee... The payment was far from being late, yet I was still charged for a cancellation fee for a payment that I was led to believe was taking care of according to their website. Terrible company that is only interested in suckering individuals out of money that may seem inconsequential at the end of the day, yet clearly adds up on their end. As I stated above, the best way to deal with them is anything but electronically.