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Statements

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2016-06-21T00:00:00
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Over priced sandwiches, stingy with the toppings, and complete disregard for the customer. We were at the outlets on our way out of town and decided to grab a bite to eat before the 4 hour drive back to So Cal. I love a great italian sub and yelp had this place listed as 4 stars and only one $. Hubby got the Philly cheesesteak and I got the Italian. The italian was great, thinly sliced toppings, toasted sesame bun but it came out a good 5 to 10 minutes before the cheesesteak did. $11 for a thin albeit tasty sandwich. When we finally got the cheesesteak the meat looked like old reheated meat and was so overcooked you couldn't even see the onions and peppers anymore because they were so cooked down. It also had a pathetic amount of cheese on it and was very bland. I decide to reach for the parmesan cheese on the table to add some flavor only to unload an excessive amount of GARLIC powder all over the sandwich. Who keeps garlic powder, UNLABELED, next to red pepper flakes at an Italian food place??? When I ask if they will kindly remake the sandwich the owner plays dumb and tries to charge me for it saying I should have asked him for parmesan. He makes no apology and proceeds to say he's an employee and why should he pay for my sandwich? Then sits down to eat his dinner along with 3 other people at a table....what kind of employee eats his dinner on the job?? We spent $24 for bad customer service and only one good sandwich. Thanks a lot. Save yourself some money and go where your business will be treated with respect and appreciation.
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