My Surface Pro 4 was doing some odd things and I brought it to the MS Store in Fashion Square. The tech guy who helped me (Justin) was just awesome. Very knowledgeable, friendly (let me use his iPhone Mophie when my phone was dying) and went above and beyond to get my issue solved (which he did successfully). As a long-time Apple (Mac) user, getting a Surface was a big (and dreaded) deal. Having this resource down the street makes me feel much better about the decision to get one.