As with most every car dealer, they're just as big of slime-balls here as anywhere. I was blatantly badgered and forced into a car deal that I did NOT want, and I'm willing to bet the car was in an accident that just wasn't reported to Car Fax.
The salesman was a slime ball, his manager was an even bigger slime ball, and the only one who even bothered to call me back with my concerns was the manager of the entire store. I've purchased a Lexus from Chandler before and this was a far cry from the service I received there. I fully expect to be taken advantage of, there isn't any way around it, but this was beyond anything I could have imagined. When I'm bawling as I sign the papers because the payment isn't something I can afford, and tell them I do not want to purchase this car, and they just sit there and do nothing about it, and tell me I've already made a deal, I'd say this is bordering on harassment and illegal.
Now I only deal with the manager, Brent, who has been much more responsive, however, I don't even want to bring the car in for the fixes that were promised to me, that's how horrible the service and people were here. Communication until I spoke to the manager was absolutely zero until I escalated it, and the salesman plays stupid like he doesn't know how to send e-mails or work a scanner. Pathetic.
Low-balled me for the trade, but I expect that too, not something I can help since I don't know about cars. Just not at all the level of customer services I expected from a Lexus dealership having owned one for the past 5 years. Never, ever again.