We made it through the summer of 2016 without any failures. However, last year, the 4-ton system failed. Goettl once again stepped up and replaced the compressor, free of charge. I paid nothing for parts and nothing for labor.
Honestly, I don't know whether the continual problems are due to the hardware or the ineptness of the initial installation or the initial specification/design where TXVs were not part of the package. Our two systems are "Amana" branded, which is a Goodman product. Goodman is without question THEE least favored brand, consistently. I had *hoped* that the up-branded "Amana" badging and top-end features would be a quality product.
I go through each season with anxiety - as opposed to peace of mind - that one of the compressors will die again. And at this point we are nearing the end of our 10 yr parts & labor warranty. And then what?
In the overall analysis, I have to stand by the 2 star rating, which Yelp describes as "Meh. I've experienced better." My rating of Goettl is certainly closer to "Meh" than it is to "A-OK". I might give a rating of "Meh - they're okay. Maybe." They HAVE honored their warranty, graciously and without hesitation.