Went to this restaurant on the weekend for lunch because we felt like some good Portuguese food. Waited 30min before we could order half liter of wine, 2 quarter chicken plates with rice & potatoes which came out cold and a calamari to start. When the calamari came out we were shocked at how it looked, after trying it we confirmed it was store bought frozen calamari. Disgusting! We told the waitress we didn't like it and wanted to return it, she seemed ok with that. Once we got the bill, we noticed the $8 calamari was still on it. We then tried to make it clear to our waitress we returned it because we didn't like it, she was confused so we asked for a manager. A tall balding man came out and asked why we didn't like the calamari, we said it wasn't calamari we expected to get from a Portuguese restaurant plus it was too breaded, he then proceeded to argue with us and tell us that he already bought the food, who's gonna pay for it etc.., then said if you didn't like something at McDonald's would they give you back your money or exchange it? We were like YES! At this point we were very uncomfortable, he finally agreed to take the calamari off the bill huffed and puffed then walked away. Long story short, the wait time is brutal, the owner has no people skills, he's rude and would rather lose 2 customers than swallow an $8 plate of store bought frozen calamari. We will never go back here again!