We were in the market for a new(er) car and had been casually surfing the net for a few months when we came across a Tempe Kia listing for a certified pre-owned K900. I sent in a submission for an internet price quote, but since it was after 9pm, realized an answer wouldn't come before the next morning, Sunday. My husband was actually out of town, but during our Skype discussion about the car, we decided I would visit the dealer to take a very serious look - the internet listed price seemed a good deal.
Armed with the pertinent details (dealer stock #, VIN #, advertised mileage, advertised price, etc.) I showed up ~15 minutes after they opened on Sunday and was greeted (not stalked, not accosted) by Jim Iwami. When he asked if I was looking for something in particular I gave him the note and said I only wanted to look at that vehicle. He took a look and then excused himself saying he would be right back.
Within 4-5 minutes he returned and explained that the vehicle was so recently theirs, it was in the shop, not quite ready for viewing/test driving. We went out to the lot and Jim showed me a brand new K900 with the same color scheme so I could at least see one close up and personal, and go through the interior goodies. There was NO PUSH to purchase anything in place of what we wanted. NO BAIT & SWITCH attempt.
Afterward we went back inside I spoke with both Jim and Nick Dembicky (sales manager) about the car I came to see. They explained the car would be ready Monday afternoon, but my husband was returning from overseas on Monday afternoon. I said again that we were very serious about purchasing the car, and though I understood they were in business to sell, I didn't want them to sell the vehicle out from under us. I offered to put down some earnest money for them to hold the car, but they said that would not be necessary. We settled on Wednesday afternoon as convenient for all of us. I also mentioned that I had submitted an request for special online pricing.
Wednesday came, the test drive was great, and my husband and I sat down to discuss the final details. They honored the offer of a special internet price, we accepted and sat down with the finance gentleman. (apologies to him - cannot remember his name) Again NO PUSH for add-ons. Took care of the paperwork requirements and we drove home, me in the K900 and my husband in our Crossfire.
The entire experience was smooth, everyone who spoke with us was friendly and respectful, and it's the only stress-free car-buying trip I've ever had.
We love the car and extend our thanks to Jim and Nick Tempe Kia for treating us as people who became customers, not merely marks for a sale.