If I could give Allegiant Airlines less than one star, I would but unfortunately that is as low as I can rate them. Our bad experience started last year when our kids were going to a camp in San Francisco. We show up on July 4th and they said the flight had been cancelled. My daughter said they waited in line and when they got there she said I want to check in for my flight to Oakland and he said good luck getting on a cancelled flight. Wow. I spent a long time on hold with them to get it resolved and they would not put them on another flight. We had to buy expensive flights to get them there on another airline and the best they wold do is give us a voucher. We are trying to use the voucher now as it is about to run out and it is not in our online account. I called, got on the phone and was on hold for 59:21. When the woman finally answered, she was rude and unhelpful. I told her we had been on the phone a long time and I asked her to take my number down and call us back if we got disconnected. She said our daughter had already used the flight. I said no, and she said well you will have to check on that. I asked her where she wanted me to check? WTH? Then she said can I place you on a brief hold...15 minutes later she disconnected me. How do you get through to this company to help you?