It has been years since I have written a yelp review, but it's the holiday season and I am in the giving mood (LOL). I think often times, stores with great customer service do not get enough recognition. I had a great experience at this particular hobby lobby. I had gotten a pre-lit Christmas tree at the University location for my office and it turned out to be a bad tree (it was the floor sample) - I was able to return the tree with literally no hassle and everyone was attentive and nice. I will make it a point to return to this particular store in the future. It really does make a difference when people are friendly!