I rarely if ever eat at a McDonald's. And I generally don't review fast food because, well, it's fast food. I do however get their iced coffee regularly, at least 3-4 times a week. After so many incorrect orders it's time to review. Not for the quality of food but the quality of service.
Their standard is a coffee with milk/cream and sugar. So it should be easy to understand my order, simply an iced coffee with no sugar. I can't count how many times the order has been wrong. Or how many times I've been questioned...
"But do you still want cream?"
"Do you want it flavored?"
"Are you sure you don't want... (choose flavoring)?"
" You don't want sugar?"
While this is an annoyance I'm used to it and usually taste my drink before leaving drive-thru. So of course last night I didn't try the drink and ended up at home with a no sugar extra hazelnut coffee. I was not going to waste my time driving back to correct a $2 drink. After returning a redbox film tonight I decided to get another coffee. I parked and went in. I told them what happened just to let them know and the kid said no worries I'll give you one on the house. Then of course a power hungry shift manager has to get into it.
"What's going on?"
"Why didn't you come back?"
"Why didn't you call?"
"You should have called!"
"Just this one time.."
What happened to simple customer service? It's a $2 coffee and you want to argue like I'm asking for free food for life.
Just make the coffee correctly.