I have yet to have a good experience at this restaurant. I have been here between 5-10 times and had awful experiences each time. Terrible service, overwhelming menu, runs out of food items, and overall the quality of food hasn't been great either. When I was in college I had a roommate who worked here, and the way things are run behind the scenes (per her stories) reflect in the way customers are treated. There is poor organization and a lack of management. Additionally, after learning my lesson that the food is lackluster and frequently over or under done, I started ordering simple things in hopes there would be improvement (e.g. eggs, toast, pancakes), who can mess up things like that, right? The pancakes were salty (I'm still perplexed by this) and the toast was burnt to a crisp. I know 8 year olds who can make pancakes and toast. I am a genuine believer in giving places opportunity for redemption, but the chances have run out for Mikes. I have yet to understand why people like it here so much