This is for Chris, the lone employee at this location.
Everyone makes mistakes. It takes a man to admit his mistakes and a professional to make up for them. Chris was both a man and a professional today.
His mistake cost me 3 hours of my life. He admitted his mistake, tracked down how the mistake happened, and made it up to me, short of getting me my time back, while remaining polite and cordial.
That, in short, is how we all should handle our mistakes.