My boyfriend and I have rented the bikes at downtown Phoenix multiple times. It is overall a great adventure, just cruising though the city and having a nice night ride with bae. The reason for my low rating was because I was recently charge $217.50 because I apparently returned a `vandalized' bike. Na uh. That was an incorrect charge but also a charge I was not counting on. She said they noticed the bike was vandalized AFTER I had already checked it back in. And therefore they'll refund me my money. Its so annoying that they didn't make sure of that BEFORE the charged me. Now im just waiting for my refund...desperately. Wish this would have never happened because now I will not be using grid bikes or recommend it. It only made me feel insecure about renting these bike and putting my card info.