Ditto the other ratings for UVerse customer service, at least once you get past the fabulous sales people. My install was scheduled for between 9-11 am on a Saturday, dude called at 2:30 to say he was the "outside guy" and was on his way. Was indignant when I asked about the earlier time frame (actually I laughed when I answered the phone and found out who he was....3.5 hrs late!), but I let him come and do at least the outside work. Called the number on my scheduled appt email at 3:30, got a woman who knew nothing about my issues, tried to transfer me to dispatch, transfer failed. She called me back, I asked for a supervisor and was on hold for 15 minutes. She called back again, tried to transfer me to somebody else, said there was a "problem" with my order, but she couldn't tell me what it was. After another 20 minutes on hold, I hung up. She called back once more, told me she would call me as soon as the department was available - never heard back. Unbelievable! Not thrilled with Time Warner or most of their contracted install/repair folks, but at least when they are going to be late or have to reschedule, they call! DON'T DO IT!