While I normally don't expect much from fast food generally, at least having the food prepared and kept hot shouldn't be a big deal. I'm guessing your "4 for 4" promotion has gone so well, you've decided to just produce mass quantities of the items included and keep them on hand. Bad idea. Also, you might want to do some basic maintenance on your soft drink dispensers. Regular Coke shouldn't have the taste of diet, or worse, BE diet when regular Coke was ordered. Oh, and it's not very smart for your drive-thru person to be more concerned about her broken fingernail than a customer's order. Just be glad we didn't find it in any of our food, or this would be way worse for this location. Freshly prepared food USED to be a reason I chose Wendy's over other places. Now, the lack of fresh food is a reason I will now avoid it.