We moved from Alabama to outside of Cleveland. We used U-Pack because of a recommendation from a friend of the family. This specific U-Pack held our trailer for 2 weeks after it was picked up from Alabama because we weren't able to move into our house right away in Ohio. They picked our truck up right away from Alabama and drove it to the Parma location where it was stored for the two weeks. Not only was it safely stored but we weren't charged for the storage. I called them to alert them the night before I needed it delivered. The delivery day, my trailer was set for a delivery of 1-4 pm however come 4 pm no trailer arrived so I called to check on it. The driver said he was running late which was no problem. The trailer arrived that evening. The whole next day we unloaded. It was a Friday evening and even though they close by 5, they came and removed the empty trailer from our home by 8 pm so our driveway would be free. When we received our charge we were over charged for extra space used however the gentleman who helped us was extremely helpful. We forwarded an image of our truck with correct used footage. They refunded us the extra. All in all, we were extremely happy with our moving experience with U-pack and would definitely recommend it. When we unloaded however we did hire two young guys to help us unload because with U-Pack it's just the trailer you pay for and someone to drive it to your new location. It worked very well for us and we will definitely use them again for our next move.