We went here for the first time last night.
We walked in and were a little confused as to how it worked. So we asked the lady who was directing the staff activities. She was the warmest person and took us through the entire menu. We ordered at the counter and took our number. We sat in the back at another counter. There are cute tin signs lining the wall with 'southernisms' like 'kiss my grits', etc.
The food came out and it was spectacular! We had our choice of 4 bbq sauces to slather our meals with.
If you want a no nonsense, delicious meal with a very warm welcome: this is the place for you!
They have brunch on the weekends.... we will be going back soon to have this! Can't wait!