Porter has definitely gone downhill in the last year. I fly with them 6-7 times a year and it disappoints me how things are getting worse.
1. My flight is always delayed at least 30 minutes, and almost 4 hours once.
2. If you fly during meal times, they will give you a meal, but if your flight is delayed and the actual departure is out of those hours, you do not get a meal. (This is made worse due to my next point.)
3. The snacks are often empty and don't have any healthy options.
4. Their wireless network is awful, it's always disconnecting and so slow that it's unusable. It's like they have 1 wireless router for 300 people in the waiting area.
5. Their customer service is snooty and gives nothing but those apathetic and confusing regurgitated corporate statements.
6. Policies that lack common sense (ex: My flight cost $80. I couldn't take it. I called to cancel. Cancel fee is $85. They were going to charge me the $5 difference. I hung up the phone and just didn't show up. Extra bonus points: They don't give me my frequent flyer miles on that paid fare.)
7. Their seat sales are not really seat sales, they have so many of these "sales" and they bounce their prices around so much that it's just normal ticket pricing to me. Ex: (rough estimate) Ticket price with no seat sale = $300. Ticket price during seat sale $600 x 50% = $300.
Still, better than going to Pearson I guess. I just wish they would invest more into fixing these problems now that they have a healthy clientele base.