Great experience purchasing a new bicycle this past weekend; the employees have a wonderful attitude and enjoy working with customers (even those who ask naive questions) -- nicely greeted when I walked in, explained what I was looking for and started to ask questions. Questions were responded to thoughtfully, respectfully and positively.
Once I decided to purchase the bike, the two outstanding employees helped me select equipment to ensure I would feel comfortable and safe -- recommendations were provided in a manner that made sense and I never felt they were trying to inflate the purchase price.
As they were preparing my bike and teaching me how to change a flat a few other customers came in. All were treated kindly and helped, always with a smile.
Upon leaving with my new wheels I was encouraged to come back with any concerns or questions as they are there to ensure I enjoy the bike.