I just recently used my AAA roadside assistance for the first time even though I have had them for my car insurance and homeowners insurance for quite some time. The customer service that received was off the charts! The service was well beyond what I anticipated! They tracked my phone to pinpoint my location and gave me text messages to update the tow truck progress. I was told it would be about 45 minutes until the truck could get to me, this was at 3pm in the vegas heat of summer. I just knew it would be an hour and a half to 2 hours. At the 30 minute mark the dispatcher called to inform me the truck was about a mile and half away and was hurrying. My only response was a chuckle and a "Wow". That's Awesome! Even the driver was great... everytime he had to get in the car to turn the ignition or the wheel, he always sat on the door sil so he didn't get grease or dirt in the seat or on the interior of the car. When pulling the car up on to the bed of the truck with the winch, he was very steady with the controls and didn't jerk the car around at all. He treated my car with respect as if it was his own. I use the same shop for all my repairs, and they contacted me 20 minutes later to let me know my car had arrived and the driver treated my vehicle with the same care and respect even though I wasn't there. The Driver's name was Louis. That guy is an Awesome person! Thank you to him again... it's never a good reason when you have to contact your insurance company for any reason. However, Triple A made it as easy and comforting as possible. I'm glad I'm spending my money with a company that I can trust.