From the phone call to make our Licorice's first appointment, to leaving from her appointment, we were very impressed and comfortable! Mia is a sweetheart, she checked us in and set up Licorice's chart, Skylar called us back into a room and she is also a sweetheart, she was so gentle with Licorice and Licorice felt very relaxed and comfortable. Skylar did her work up and took her temperature, listened to her heart and a couple of other things. Thank God Licorice is feeling good, we just needed to establish her with a new doctor and to get her nails trimmed. The assistants usually bring animals in the back to trim their nails, but we asked her if she would do it in the exam room and show us how they do it because Licorice always fights us when we try at home. Skylar said she certainly would and then Edith came in to help Skylar, as they always use two people to do this. Edith was also very sweet and both her and Skylar explained in detail exactly how they do it and then showed us, while giving us some very helpful suggestions on little tricks. After Skylar and Edith left the room, Dr. Hewitt came in and was so very nice. He gave Licorice a very thorough exam and spent about 25 minutes with us explaining how their office does things, and about different vaccines, and other very interesting and helpful information. It is so very obvious that these 4 people have such compassion and love for our fur babies. There were a few other people working there that we didn't meet, but I'm sure they are also as great as Mia, Skylar, Edith and Dr. Hewitt. We feel very confident and comfortable that our little girl will be in excellent hands at Cheyenne West Animal Hospital.