Love the fact that this location has a drive thru option to get your meal quick and effortlessly. However, going in there is a different story. I've been there a few times and each time the service was pretty slow and the food is a hit or miss.
Why do I keep on going back there? It's because there was this one time where the service was amazing and it was only because our server was absolutely wonderful. He noticed that we had movie tickets and asked what we were watching. When we told him he got excited and stated that him and his girlfriend want to watch that movie. He proactively asked what time the movie was and ensured that the service was impeccable so we wouldn't miss it. He came by to make sure everything was to our liking. Refilled our drinks without us asking. Gave us a free piece of cake since it was my friend's birthday and wished us a great at the movies. Needless to say, we tipped him very well and even gave him a free 2 person pass for the movies so he can take his girlfriend. He was speechless about it and thanked us over and over again.
Now I know what you're thinking "Why the hell did you do that when that is what they are SUPPOSE to do for us as servers!" The reason we did it was simple. He did a nice gesture for someone thinking that no one saw.
There was a young father sitting next to us with his daughter. We noticed that only the daughter was eating the usual Swiss Chalet meal and the father was having a small bowl of soup. We soon found out that it was her birthday, she turned 4 years old. Our server came out with a sundae and sang her Happy Birthday on the top of his lung shamelessly. However when the bill came, the gentlemen was super embarrassed because he realized that he was short a few bucks. Instead of looking for manager or looking upset, the server smiled gently at him turned to the daughter and said "Happy Birthday Rosa!" took the bill and said "it's on me! You only turn 4 once!" Gave the father a pat on the shoulder, a few encouraging words and sent them on their way.
I come to this location because of this particular server to be honest. It's nice to know that there are still kind-hearted people out there who care. =)