The lady up front is so kind and polite. My family and I typically go here on the weekends and we just love it here. We typically share one large hot pot at home, but we love how this restaurant focuses on individual hot pots. We are always given fast service and end up spending almost 1-2 hours here. Wonderful service and very interactive experience with your food so make sure you have time! This place definitely isn't a "quick bite" kind of restaurant! But the service is great, broth is well flavored and it's definitely a great experience!