Do not buy a groupon for this place especially if you have dark hair.
I went in with an appointment at 2 pm. The staff were not friendly, they had 3 other customers in the salon and 4 people working the floor yet I waited till 2:30 pm to be told to change. It wasn't until 3 pm my processing of hair actually started. In between this time I had to speak to and repeat to 4 different people what I wanted and what the state and history of my hair was. They all seemed unimpressed and as though it was going to be a hassle when my hair was very healthy and only had dark dye in it from 6 months ago which was mostly faded. This is beyond unprofessional first of all. They did ask me if I wanted tea or coffee out of formality which is to be expected of any place. They kept going back somewhere and whispering to each other. I even brought pictures to show them what I wanted. I was told immediately by one person that it would be "extra" for ombre when I wasn't going for ombre and she didn't even bother looking at the rest of the pictures I was trying to show. Then when that didn't work out I was told they'd charge me $80 extra for colour removal first. They didn't even give me the chance to refuse and made faces as though they were dealing with a hair disaster. They were extremely unprofessional not pleasant to deal with or speak to except the colorist. I was going for subtle highlights a shade lighter and it was shown to me and confirmed from the colour book. The highlights/bleach in my hair were left for too long. I was told "5 more minutes" but the colorist came back after 20 minutes. I couldn't tell how bright the highlights were in my hair till I got home let alone the fact that they were nothing close to what was agreed on. There was a huge bright neon yellow spot in the front of my part (which was the result of me asking for "few" face framing highlights HUGE MISTAKE). This is so basic it's beyond me that they would forget that roots take bleach faster. The highlights all over my head were brassy yellow almost orange looking nothing like the dark/medium brown highlights I wanted and not even close to subtle. It was so bad that I had to go out to Sally's and get hairdye to go over my hair so I don't have to go in to work on Monday with it. I ended up paying $80 to groupon + $80 + $15 for long/medium length hair plus tip (which I honestly don't know why I bothered, I was trying to be optimistic and not cause a scene) and almost $200 for a horrible hair experience. I don't want to go back to the salon because I know for a fact they will damage my hair even more than they already have and will make faces and give me attitude. It was a good groupon deal for haircut and full highlights and colour. I'm by no means complaining about the price even the extra money paid but the work has to be worth it but it was absolutely terrible.