We've been to this location about 4 times, and have never had an issue. Grand opening day was a bit slow, and the food was just ok, but it seems like the flavor issue has been worked out and everything is delicious! Not sure what all the complaints are about since we have never had an issue with an order, but maybe it's because we only use the drive through? The nibblerz are great (as are all the chicken sandwiches!), the cookies are fantastic, and the milkshakes are so heavenly! Why am I not living in their kitchen?